Verification - Withdrawal Rejected

🔒 KYC Verification & Security Reviews

To protect our players and comply with regulatory requirements, Four Winds Online Casino conducts Know Your Customer (KYC) verification reviews at various stages throughout the lifetime of an account.

You may be contacted by our Security Team and asked to provide documentation before:

• ✅ Account registration can be approved
• ✅ Withdrawals can be processed
• ✅ Certain account activities can be completed

💡 Recently had a payout rejected? Check your email first. Our Security Team may have already contacted you with additional instructions.

Please note that some withdrawals may also require additional review due to non-commensurate play, which may require further explanation or supporting documentation.

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📄 Documents We May Request

🪪 Government-Issued Photo ID

Please provide a clear photo of one of the following:

• Driver's License
• Passport
• State Identification Card
• Other government-issued photo identification

Requirements:

• All information must be clearly visible
• All four corners of the document must be visible
• The document must be current and unexpired

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🏠 Proof of Residence

Provide a document issued within the last 3 months showing your name and registered address, such as:

• Utility Bill
• Phone Bill
• Bank Statement
• Government Correspondence

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🏦 Bank Statement

Provide a bank statement issued within the last 60 days showing:

• Account holder's name
• Bank account number

You may cover sensitive transaction details if desired.

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📤 How to Submit Documents

Option 1: Documents Center

1. Log in to your account.
2. Select Help & Support.
3. Open the Documents Center.
4. Upload the requested documents.
5. Enter your account password.
6. Select Submit for Review.

⚠️ Important: Only clear, legible photos and downloaded statements are accepted. Scanned copies and screenshots cannot be accepted.

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Option 2: Email or Secure Upload Link

🔗 Secure Upload Portal:
https://fourwinds.sharefile.com/share/getinfo/r4ff49e64fa6f4f258c96669a907bbea3

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⚠️ Before You Submit

• Cover the middle digits and CVV/CVC code if submitting payment card information.
• Ensure all documents are clear, complete, and easy to read.
• Make sure names and addresses match the information on your Four Winds Online Casino account.
• Include all requested documentation to avoid delays in the review process.

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❓ Need Help?

If you have questions about a verification request or need assistance uploading documents, please contact Customer Support for assistance.