My Account

Account Access

• How do I access my account?
• How can I update my email address?
• I forgot my password.
• I didn't receive the password reset email.
• Can I change my password?
• What if I forgot or need to change my security question answer?

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Account Details

• Where can I find my daily account summary?
• Where can I find my transaction and game history?

Security

• What should I do if I feel my account is compromised?

Tax Information

• What is a Win Loss Report and W2G?
• Where can I get a copy of my Win/Loss statement?
• Are taxes withheld from my winnings?
• Are my winnings taxable?

Troubleshooting Registration

• Issues creating an account
• "Cannot Verify Identity"
• How long does the verification process take?
• Have you received or processed my documents?
• If documents related to my proof of address or financial instruments are requested, how do I submit them?
• Why does my account have to be verified?