You are welcome to initiate a withdrawal through the Cage. Once approved, a voucher code will be sent to you via email in order for you to collect your funds in person from the Casino Cage in New Buffalo, Hartford, or Dowagiac. Please do not go to the cage until you have received this voucher code, as our floor staff is unable to manually approve this process.
The funds can only be collected by the account holder with their valid ID and the voucher code, printed or shown electronically. The iGaming Security team may reach out to you and ask that you validate your account with a screenshot of a bank statement or supply your ID once more for additional electronic verification before approving.
Please allow up to 24-48 hours for iGaming Security to approve the payout request.
Please be advised that the voucher code is redeemable for 6 days.
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