GeoComply Troubleshooting

Unable to download GeoComply-Step 1

As the first troubleshooting step, please review the instructions here: https://support.microsoft.com/en-us/topic/-windows-cannot-access-the-specified-device-path-or-file-error-when-you-try-to-install-update-or-start-a-program-or-file-46361133-47ed-6967-c13e-e75d3cc29657

Unable to download GeoComply-Step 2

Here is the direct link to download plugin for Windows: https://ums.geocomply.com/installer/url/?version=3.1.1.3&os=win&id=xnmPJIofWG

GeoLocation: "Cannot locate"

• Go to settings, and ensure that GPS is turned ON.
• Turn Data and WiFi ON.
• For Mobile data connections please make sure that "High Accuracy" Location Services are enabled.
  • For Google Chrome
    • In the System section, click on open your computer's proxy settings. On Windows 10, this will open the Proxy settings window. Under Automatic proxy setup, switch off: Automatically detect settings & use setup script. Under Manual proxy setup, switch off: Use a proxy server, then click on Save.
• For WiFi connections, please make sure your device is in range of multiple wireless connections.
• Open the GeoComply App and leave running before navigating to the login.